Help & FAQ

How long does shipping take?

Orders are processed in 1–3 business days and delivered within roughly 5–16 business days depending on your country. Shipping is free worldwide and every order is tracked. See our Shipping Policy.

What's your return policy?

You have 30 days from delivery to return unused items in original condition for a full refund. See our Refund Policy.

How do I choose the right size?

Each product page has a full size guide (EU / US / UK / foot length) and a "how to measure" guide. Our styles run true to size — if you're between sizes, size up.

How much height do the shoes add?

The lift is built discreetly into the sole. Each style lists its exact height in the title (for example, 7cm / 2.7"). It's invisible from the outside.

Which payment methods do you accept?

All major credit and debit cards plus the express options shown at checkout. Payments are processed securely.

How can I contact you?

Email hello@shopquilo.com — we answer within one business day.