Shipping policy

Shipping Policy

We ship worldwide. Shipping is free on every order.

Processing time

Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships.

Delivery times (after dispatch)

• Europe: 5–9 business days
• United Kingdom & Switzerland: 6–10 business days
• United States & Canada: 7–12 business days
• Rest of the world: 9–16 business days

Delivery times are estimates and may vary during busy periods or due to customs.

Tracking

Every order is tracked. If your tracking hasn't updated for several days, email hello@shopquilo.com and we'll look into it.

Customs & duties

Orders outside our dispatch region may be subject to import duties or taxes set by your local customs authority. These are the responsibility of the recipient.